• Who is it suitable for?

    The Apprenticeship is suitable for candidates who are employed within a customer facing role, whose daily work involves communicating effectively with customers face to face, in writing, or by telephone, resolving problems and improving customer relations, promoting products and services, using software/office equipment to communicate, keeping records, gathering and analysing customer feedback and leading a team.

    What’s involved?

    Level 3 Diploma in Customer Service

    This is a combined qualification and therefore involves a combination of demonstrating practical skills in a real working environment as well as understanding the knowledge and principles of the sector. Candidates will complete the following mandatory units along with a selection of optional units, chosen to match their specific job role:

    • Organise and deliver customer service

    • Understand the customer service environment

    • Understand customers and customer retention

    • Principles of business

    • Manage personal and professional development

    • Resolve customers’ problems