• Brief overview of the role

    An exciting role has come up for a Customer Service Practitioner Level 2 for a well-established business in Crediton. The business will support you throughout the apprenticeship in conjunction with PGL Training as the provider.

    Vacancy description

    As an Apprentice your duties will include:

    • Making refreshments for clients
    • Answering telephone calls and taking messages
    • Booking clients through a range of methods such as email, phone calls and face to face
    • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation
    • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines
    • Creating marketing campaigns
    • Taking payments
    • Helping with opening and closing
    • General tidiness 
    • Any other role requested by your manager

    This is a work-based qualification, and you will be assessed in the work place by PGL Training. You will be allocated an assessor which will support you throughout your qualification.

    Desired skills

    • A good level of customer service skills
    • Good ICT skills
    • A good level of maths and English
    • Good attention to detail
    • Good organisation skills
    • You must be prepared to listen and follow instructions
    • A good work ethic is essential
    • An interest and basic knowledge of cars

    Personal qualities

    • Enthusiastic and motivated
    • Positive attitude
    • Work well under pressure
    • Flexible
    • Career minded
    • Professional
    • Willingness and eager to learn
    • Good team player
    • Interest of cars
    • Reliable and punctual

    Desired qualifications

    Good standard of education, preferably GCSE or equivalent with Grade C/4 or above in English and mathematics.

    Future prospects

    Upon completion of the Level 2 Apprenticeship there may be an opportunity to take on additional responsibilities and undertake an Advanced Apprenticeship in Customer Service.

    Training to be provided

    • Level 2 Customer Service Practitioner Standard
    • Employment Rights and Responsibilities
    • Functional Skills maths Level 1 (if required)
    • Functional Skills English Level 1(if required)
    • Functional Skills maths Level 2 (if required)
    • Functional Skills English Level 2 (if required)
    • Working week
      • Monday – Friday, working hours TBC
      • Total hours per week: 40.00
    • Weekly wage £172.00
    • Expected duration18 months


    • Hannah Peacock
    • 07539360307
    • hannah.peacock@pgltraining.com