• FORDS SOUTH WEST LIMITED-Customer Service Level 2 Standard-Sidmouth

  • Brief overview of the role

    Fords South west are looking to recruit a Customer Service apprentice to join their busy team where their aim is to be the leader in delivering the ultimate customer experience for their clients.

    Vacancy description

    You will be working in the local Show Room/ office based in Sidmouth. Your role will be focused on dealing with customers, who have high expectations and a varied range of needs and demands. As a result, you need to have exceptional interpersonal skills and be able to build rapport, as well as a desire to provide the highest level of customer service.

    This combined with excellent organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the Fords brand.

    Service Advisor specific duties include:

    ·         Working face-to-face with customers within the show room.

    ·         Handling calls to the business, including booking and scheduling repair services and installs/ designs.

    ·         Estimating time and costs associated with services and repairs.

    ·         Handling and responding to customer complaints.

    ·         Being involved with interpreting initial customer concerns and liaising with the Engineers and design team.

    ·         Liaising with customers and keeping them updated of any additional work that may be required.

    ·         Tracking customer orders.

    ·         Advising customers on how to solve problems with their equipment.

    ·         General office administration such as filing, photocopying.

    ·         Supporting the finance team with invoices.

    ·         Meet and Greet for the front of showroom.

    Wage– £4.15 per hour

    Employer Description

    For an excellent service, locally delivered, trust us, Fords South West Ltd

    We are an independent, long established business, operating throughout the South West for more than 100 years. Since the late 19th Century, we have gradually expanded our operations and now provide a ‘complete home service’ for homes and businesses across Devon, Somerset and further afield.

    Our complete range of services include Plumbing, Heating and Service Repair, Electrical, Kitchen and Bathroom Design, Installation and Home Appliances.

    Visit our extensive showroom situated in Alexandria Industrial Estate, Sidmouth which showcases a wide range of kitchen and bathroom installation displays, built in home appliances, white goods, televisions and more.

    Location-unit 3 Sidmouth EX10 9HA