• Brief overview of the role

    A unique opportunity has arisen to become a Customer Service Apprentice. You will have the chance to learn all elements of the business. The business will support you throughout the Apprenticeship in conjunction with PGL Training as the Training Provider.

    Vacancy description

    • Answer the phone within 3 rings.
    • Ensure the answer machine is cleared on a regular basis and all cleared by the end of your shift.
    • Use the computer system to place orders, view and amend customer and product details.
    • Inform customers of line which are out of stock and send alternatives where possible.
    • Deal with any queries or complaints from customers and relay this information to your line manager, following the complaints procedure at all times.
    • Complete the verifying of pick sheets and advanced orders.
    • Release any web orders from the advanced screen.
    • Communicate with the butchery and warehouse team to ensure smooth running of the business.
    • You will at all times maintain the administration of the office, which will include filing, tidying and keeping all paperwork in an ordered fashion.
    • ‘Upsell’ products from our weekly, monthly and supplier focus promotions.

    Employer Description

    The last year has seen further significant changes at RD Johns, with our expansion continuing at pace. We have added over 500 new lines and over 40 suppliers to our ever growing product range. Our membership of Landmark enables RD Johns to purchase products competitively offering our growing customer base quality and consistency at competitive prices throughout the year.

    Address

    Unit 29

    Milber Industrial Estate

    Newton Abbot

    TQ12 4SG