• Brief overview of the role

    You will be working in a fast paced environment where you will understand and learn every aspect of providing exceptional industry leading service, using a wide variety of computer based systems for order processing and complaint management.

    Vacancy description

    Stovax Heating Group Limited (Stovax Limited & Gazco Limited) is the UK’s leading Gas, Electric and Solid fuel stove manufacturer and distributor. The company has grown over the last 39 years and now exports across Europe to North America and the Southern Hemisphere.  To join in our growth, we are looking for apprentices to come and learn the breadth of our Customer Service teams and become familiar with all aspects of the exceptional service we aim to give to our customers.

    Working within a 30+ strong diverse Customer Service team, the successful apprentice will join us and have the opportunity to get involved in all aspects of Customer Service from working with our Group UK team handling calls and processing orders, our Returns team handling the booking of collections and credits, our E-commerce team who run our successful E-commerce platform and finally our experienced Technical department made up of skilled engineers who assist our customers with Technical advice on our products.

    You will be working in a fast paced environment where you will understand and learn every aspect of providing exceptional industry leading service, using a wide variety of computer based systems for order processing and complaint management.

    After just a 6-week period of assessment you will join us as an Apprentice and will be working as a Customer Service Advisor amongst the team.  You will be mentored and guided through each customer service department within the business to give you hands-on experience in all the duties a Customer Service advisor is likely to be involved in and emerge a  confident and fully rounded Customer Service Advisor.

    Working week

    • Monday – Friday 9am – 5:30pm
    • Total hours per week: 38.75

    Description

    Stovax Heating Group Limited (Stovax Limited & Gazco Limited) is the UK’s leading Gas, Electric and Solid fuel stove manufacturer and distributor. The company has grown over the last 39 years and now exports across Europe to North America and the Southern Hemisphere.  To join in our growth, we are looking for apprentices to come and learn the breadth of our Customer Service teams and become familiar with all aspects of the exceptional service we aim to give to our customers.

    Address

    Stovax (Holdings) Ltd

    Road

    Exeter

    EX2 7LF