Course Details

Course Duration: 18 months (not including EPA period)

Delivery method: Regular workplace visits from our assessors. Access to an online portfolio.

Assessment methods: A combination of observations, assessments, professional discussions, written and oral questioning, online and paper-based tests and portfolio evidence gathering. A final End Point Assessment.

Entry requirements: No prior experience is required; however, learners must be working in an administrative role. Entry will be based on initial assessments and an interview.

Apprentices without level 2 English and maths (or equivalent) will need to achieve this level prior to taking the End-Point Assessment. This will be incorporated into your Apprenticeship.

Apprenticeship Profile

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

Topics Covered

• The organisation
• Value of their skills
• Stakeholders
• Relevant regulation
• Policies
• Business fundamentals
• Processes
• External environment factors
• Professionalism
• Managing performance
  

Skills Developed

• IT
• Record and document production
• Decision making
• Interpersonal skills
• Communications
• Quality
• Planning and organisation
• Project management
• Adaptability
• Responsibility