Course Details

Course Duration: 12 months (not including EPA period)

Delivery method: 1 day a week at our Training Centre and site visits from our assessors. Access to an online portfolio.

Assessment methods: A combination of observations, centre based practical and onsite assessments, professional discussions, written and oral questioning, online and paper-based tests and portfolio evidence gathering. A final End Point Assessment.

Entry requirements: No prior experience is required; however, learners must be working in the construction/ maintenance industry. Entry will be based on initial assessments and an interview.

Apprentices without level 1 English and Maths (or equivalent) will need to achieve this level and apprentices without level 2 English and Maths (or equivalent) will need to take the tests for this level prior to taking the end-point assessment. This will be incorporated into your Apprenticeship.

Apprenticeship Profile

The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition. Property Maintenance Operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests and team. They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment. They will provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness. They will ensure prevention of major damage that could result in extensive costs and minimise reactive intervention.

Topics Covered

• Health and Safety
• Customer Service and Communication
• Building repairs
• Plumbing and draining systems
• Water hygiene
• Electrical distribution, safe repair of electrical installation
• Plant, safety systems and equipment
• Energy, environment and sustainable practices
• Grounds and external fabrication of a building, such as drainage and guttering
• Tool & Equipment use
• Materials Costing
• Refurbishment or deep clean of equipment and surfaces
• Planned Preventative Maintenance, repairs and reactive maintenance

Skills Developed

• Safe working
• Preparation of working area
• Repairing the fabric of a building, eg. repairs to walls, doors, doorframes, skirting boards or plaster damage to internal walls
• Maintain plumbing and drainage systems, for example repairs to WC systems, leaking taps and unblocking drains
• Maintain high levels of water hygiene within a building
• Safe repair of electrical installation to legal requirements, eg. replacing damaged sockets, plugs, lighting and fuses.
• Effective use of resources
• Following correct procedures and reporting information accurately