Customer Service – Intermediate Apprenticeship

This Apprenticeship is suitable for those starting their career in the customer service sector. The Apprenticeship is suitable for a wide range of job roles, in which you are communicating and serving customers.

Level 2 Diploma in Customer Service

Candidates will complete the mandatory units shown below along with a number of optional units chosen to match your specific job role.

• Deliver customer service

• Understand customers

• Principles of customer service

• Understand employer organisations

• Manage personal performance and development

Course duration: 12-15 months

Delivery method: In the workplace. Regular monthly visits. Access to Onefile, your online portfolio.

Assessment methods: Observations, examination of work products, questioning, professional discussions, witness testimonies, online examinations & knowledge workbooks.

Entry requirements: Employed in a full time customer service role. Good standard of English and Maths. Entry will be based on initial assessments and an interview.

Where might it lead? You can progress onto the Advanced Apprenticeship in Customer Service or maybe move onto a Team Leading or Management qualification.